Frequently Asked Questions – I NEED TO KNOW!

What is a Managed Services Provider (MSP)?

A Managed Services Provider proactively operates and secures your IT—so you don’t have to. Instead of the old “break/fix” model, an MSP delivers ongoing, measurable outcomes (uptime, security, and user satisfaction) for a predictable monthly fee.

Pricing approach: Simple per-user / per-location plans that scale as you add people or sites.

Core responsibilities: 24/7 monitoring, patching, backups, cybersecurity, and end-user support.

How it works: We deploy lightweight agents and policies across your devices and cloud apps to prevent issues before they impact the business.

What you get: A dedicated partner (vCIO), clear SLAs, and an IT roadmap aligned to growth.

How can TSF Cloud & Networks support my business?

We combine hands-on support with strategic guidance to keep you secure, productive, and ready to scale.

End-user experience: Friendly help desk, onboarding/offboarding, and training to reduce tickets and downtime.

vCIO & roadmap: Quarterly reviews, budgeting, and a practical 30/60/90-day plan for improvements.

Proactive operations: Automated monitoring and patching via enterprise-grade tools, plus documented SLAs and escalation paths.

Cloud enablement: Microsoft 365/Google Workspace setup, licensing, identity/MFA, and data lifecycle management.

Network & voice: Firewalls, Wi-Fi, segmentation, and VoIP to keep teams connected and protected.

Compliance & continuity: Policy templates, backups with routine restore testing, and disaster recovery planning.

What industries do you specialize in serving?

We focus on small to mid-sized organizations that need enterprise-class reliability without the enterprise overhead.

Nonprofits & education: Grants/licensing guidance and secure collaboration tools on a budget.

Professional services: Legal, finance, accounting—security, email hygiene, and compliance-ready processes.

Healthcare & clinics: HIPAA-aligned security controls, secure messaging, and reliable backups for ePHI.

Retail & hospitality: POS uptime, guest Wi-Fi segmentation, and multi-site management.

Construction & field teams: Mobile device management, rugged connectivity, and job-site access.

Manufacturing & warehouses: OT-friendly networking, role-based access, and resilient Wi-Fi.

What cybersecurity measures do you provide?

We implement a layered security stack built for real-world threats and simpler audits.

Incident response: Playbooks, log capture, and post-incident reporting to meet client and regulatory needs.

Endpoint security (EDR/AV): Behavior-based threat detection with rapid isolation and remediation.

Patch & configuration management: OS and application updates enforced across devices.

Email security & ATP: Phishing and malware filtering, safe links/attachments, and DMARC/SPF alignment.

Identity & access: MFA, least-privilege, and passwordless/Self-Service reset options where supported.

Network security: Next-gen firewalls, VPN/Zero-Trust access, and VLAN segmentation for guests/IoT.

Backup & recovery: Protected, immutable backups for Microsoft 365 and servers with defined RPO/RTO.

User training: Security awareness and simulated phishing to turn people into a defensive layer.