TSF Cloud & Networks – Privacy Policy

Last Updated: August 19, 2025
Public URL: https://tsfnetworks.com/privacy

Quick Summary (plain English)

We collect only what we need to support you (e.g., contact and billing info). We use it to deliver services, send account/operations updates, and provide customer care. We don’t sell your data. SMS consent is not shared with third parties or affiliates. You can opt out of texts anytime by replying STOP.

Scope

This policy covers information we collect when you visit our sites, engage our services, communicate with us (including SMS/text), or interact with our invoices, portals, or forms.

What Personal Information We Collect

  • Contact & Identifiers: name, business name, email, phone number(s), mailing address, job title.
  • Account & Billing: invoices, payment status, transaction history (payment card details are processed by our payment provider; we do not store full card numbers).
  • Communications & Preferences: message content, support tickets, call/SMS logs (time, date, status), opt‑in/opt‑out records, language and notification preferences.
  • Operational Data: service orders, renewals, deployment and scheduling details, device/asset tags you provide.
  • Technical Data: IP address, browser/OS, pages viewed, referral URLs, cookies or similar technologies.
  • Derived Data: notes or tags we create to service your account (e.g., priority level, SLA tier).

How We Use Personal Information

  • Provide Services: fulfill contracts; manage accounts; schedule work; send operational updates (appointments, renewals, invoicing, incident notices).
  • Customer Care (SMS/Text): send timely reminders, confirmations, status updates, and follow‑ups related to your account and services.
    • Message frequency varies. Message & data rates may apply. Reply STOP to cancel, HELP for help.
    • SMS consent is not a condition of purchase.
  • Billing & Collections: issue invoices, process payments, handle refunds/credits, reconcile accounts.
  • Security & Compliance: prevent fraud and abuse, maintain logs, comply with legal obligations.
  • Improvement & Analytics: measure performance, improve our offerings and customer experience.
  • Marketing (separate opt‑in): we only send promotional texts if you expressly opt in for marketing.

Who We Share Personal Information With

  • Service Providers (Processors): companies that help us operate (e.g., secure hosting, payment processing, customer support platforms, SMS delivery partners/carriers). They may only use data under our instructions to provide contracted services—not for their own purposes.
  • Professional/Legal: auditors, accountants, lawyers, or regulators when required by law.
  • Business Transfers: in a merger, acquisition, or asset sale, data may be transferred under this same policy.
  • We do not sell personal information.
  • Critical SMS Note: SMS consent is not shared with third parties or affiliates. (We maintain your texting permission and do not provide it to others for their use.)

Your Choices & Rights

  • Opt Out of SMS: reply STOP at any time. Reply HELP for assistance.
  • Email Preferences: use the unsubscribe link or contact us.
  • Access/Update/Delete: request a copy, correction, or deletion of your information (subject to legal/contractual obligations).
  • Do Not Track / Ad Preferences: adjust browser settings or cookie preferences; we do not use SMS for behavioral advertising.

Data Retention

We retain personal information for as long as needed to deliver services, meet legal/accounting requirements, and maintain accurate consent and communications logs. When no longer needed, we delete or de‑identify it.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data (e.g., access controls, encryption in transit, least‑privilege access). No system is 100% secure, but we work continuously to protect your information.

International Users

If you access our services from outside your country, your information may be processed in jurisdictions with different data protection laws. We apply safeguards consistent with this policy and applicable law.

Children’s Privacy

Our services are business‑focused and not directed to children under 18 (or the age required by local law). We do not knowingly collect such data.

Changes to This Policy

We may update this policy periodically. Material changes will be noted on this page with a new “Last Updated” date. Continued use of our services after changes indicates acceptance.

Contact Us

Email: info@tsfnetworks.com
Mailing Address:
2269 Lyell Avenue Suite 103, PMB 1035
Rochester, New York, United States 14616
Phone: (585) 690 – 3989

SMS Program Disclosures (Carrier‑Friendly)

  • Program: TSF Customer Care SMS
  • Purpose: Account, finance, and operations updates (e.g., invoices, payment confirmations, scheduling, renewal notices, service status).
  • Consent: Explicit opt‑in required; SMS consent is not shared with third parties or affiliates.
  • Frequency: Varies by account activity.
  • Charges: Message & data rates may apply.
  • Commands: STOP to opt out; HELP for help.
  • Disclaimer: Delivery not guaranteed; carriers are not liable for delayed or undelivered messages.

    Sample Consent Line for Forms

    By checking this box, you agree to receive SMS messages from TSF Cloud & Networks related to your account and services. Message frequency varies. Message & data rates may apply. Reply STOP to cancel, HELP for help. See our Privacy Policy. SMS consent is not shared with third parties.